Frequently Asked Questions

refreshed uses scent-based flavor technology — also known as retronasal taste. A pod is inserted into the bottle cap. When you drink, the scent from the pod is activated, and your brain perceives the flavor through smell. You get a real taste experience with absolutely no sugar, calories or additives.

No. refreshed Pods contain 0 calories, 0 sugar, 0 artificial sweeteners, 0 colorings and 0 caffeine. Only natural and nature-identical aromas in a small capsule.

One pod typically lasts one full bottle of water. When the flavor fades, simply replace with a new pod.

We offer 12 flavors in total: strawberry, blueberry, peach, lime, orange, watermelon, green apple, grape, lemon, banana, pineapple and lime & lemon. The 6-pack contains the 6 most popular flavors, while the 12-pack gives you the full selection.

Yes, refreshed Pods fit all refreshed bottles — Basic, Classic and Signature.

Yes, all refreshed bottles are dishwasher safe. We recommend rinsing daily for best hygiene.

Yes, all refreshed bottles are made from durable, BPA-free material.

All orders are processed and shipped from our international warehouse. You will receive a tracking link by email as soon as the shipment is sent.

Expected delivery time is approx. 10 days from order. We are in the process of establishing Norwegian storage — once in place, delivery time will be reduced to 1–3 business days.

Standard shipping cost is kr 59. You get free shipping on all orders over kr 699.

Yes, you will receive a tracking link by email as soon as the package is sent, so you always know where your shipment is.

The package is sent in neutral packaging without branding. This does not affect product quality in any way.

Yes, we ship to selected countries in Europe. Follow us on social media for updates on new markets.

Send an email to firmapost@refreshed.no immediately after ordering — we will help you as quickly as we can. Once the package has been sent, we are unfortunately unable to make changes or cancel.

We offer subscriptions for 6 Pods and 12 Pods with a choice of delivery interval — every month, every 2 months or every 3 months. All subscribers save 15% compared to the regular price.

No, there is no commitment. You can pause, change the interval or cancel the subscription at any time directly from your account.

Yes. Log in to your account and select pause — the subscription will stop until you activate it again. You decide when to resume.

Yes. Log in to your account and select "Skip" on the relevant delivery — simple and free of charge.

Payment is automatically charged on the date your next delivery is scheduled. You will receive an email in advance notifying you.

Yes, the 15% discount applies from the first delivery and on all subsequent deliveries as long as the subscription is active.

You have 30 days open purchase from the date you receive the package. See our terms and conditions for full details.

For hygiene reasons, we are unfortunately unable to accept returns of opened pods. Unopened pods can be returned within the return deadline.

Send us an email at firmapost@refreshed.no with your order number and a photo of the item — we will sort it out quickly.

Contact us at firmapost@refreshed.no before sending the return, and we will provide you with the return address and instructions.