Terms and Conditions
Here you will find our full terms and conditions. Questions? Contact us at support@refreshed.no — we reply personally.
Company information
Prices and reservations
Prices
All prices are displayed including VAT. The total cost of the purchase will appear before the order is placed and includes all costs associated with the purchase, such as taxes, fees and delivery costs.
Reservations
We reserve the right to correct any printing errors regarding prices and information about goods and services on the site. Contact us if you have questions — we want to provide good help and a successful purchase.
Shipping and delivery times
Order processing
All orders are processed and shipped from our international warehouse. Expected delivery time is approx. 10 days after ordering. You will receive a tracking link by email as soon as the shipment is sent.
We are in the process of establishing Norwegian storage. Once in place, delivery time will be reduced to 1–3 business days. If an item is out of stock, we will contact you by email with an expected delivery time.
Free shipping
We offer free shipping on all orders over kr 699. For orders below this amount, a shipping cost will apply as shown at checkout.
You will receive a tracking link by email when the package is sent, so you always know where your shipment is.
Shipping options
Temporary delivery time
While we establish Norwegian storage, all orders are shipped from our international warehouse with an expected delivery time of approx. 10 days. Shipments are sent in neutral packaging. Once Norwegian storage is in place, delivery time will be reduced to 1–3 business days.
Uncollected packages
If a package is not collected within the deadline and is returned to us, the following costs will apply:
Payment terms
Time of payment
The seller may require payment from the time the item is dispatched to the buyer. When paying by card, the purchase amount may be reserved on the card at the time of ordering — the card is charged on the day the item is shipped.
Invoice
When paying by invoice, the invoice is issued upon shipment of the item. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt. Buyers under 18 years of age cannot pay by subsequent invoice.
Secure payment
All payments are processed by a secure electronic payment solution. All card information is stored in accordance with card company regulations and the PCI DSS standard.
30-day open purchase
Days right of withdrawal
You have 30 days right of withdrawal from the date you receive the package. We will refund all payments received from you, including standard delivery costs, without undue delay after we receive the return. Refunds are made using the same payment method — no fees apply.
NB: For a return to be valid, the product must be unopened and in its original packaging.
Cancellation
Your order is binding once it has been registered in our system. If you wish to cancel, you must send an email immediately after ordering to support@refreshed.no.
Return conditions
Items must be returned within 14 days after you have notified us of the withdrawal. You bear the direct costs of the return.
NB: Items that have been opened or used cannot be returned.
Complaints and warranty
If a defect or fault is discovered, you must notify us within a reasonable time — no later than two months after you discovered the defect. The complaint deadline is in any case at least two years after you received the item.
Complaints must be submitted in writing to support@refreshed.no.
Retention of title
We retain title to delivered goods until the purchase price including any accrued interest and fees has been paid in full.
Personal data and customer account
Personal data
Inovex AS processes personal data in accordance with the Personal Data Act and GDPR. Information that can be linked to you as a person will never be made available to other businesses or linked to external registers.
Deletion of customer account
If you request deletion of your customer account, all purchase history will also be deleted. We recommend that you keep receipts for future complaints — without a receipt, warranty or complaint rights cannot be exercised.
